FREQUENTLY ASKED QUESTIONS
We ship continuously throughout the year. Please note that we follow the USPS Holiday shipping schedule. If they are open, then so are we (with a few rare exceptions). USPS is closed on the following days:
New Year’s Day
Martin Luther King, Jr. birthday
Presidents Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans’ Day
Thanksgiving Day
Christmas Day
Source: USPS.COM
Yes, all orders placed before 3 P.M. Eastern Standard Time on Monday – Friday; and 2 P.M. Eastern Standard Time on Saturday will ship out the same day.
Yes, we have multiple options available with USPS and FedEx. If you just want your order to arrive quickly, we recommend the more affordable USPS Priority Express (1-2 Days). If you absolutely want your order by the next day Fed-Ex Overnight is the best option.
We ship from Central Florida
We’re sorry that they didn’t meet your expectations! – We can accept returns up to two weeks (14 days) after delivery. Please contact our customer-service through the Contact Us webpage if you plan to return a product. All products must be returned before a replacement or refund is provided. Please reach out to us through the Contact Us page on our website and we will walk you through the easy process. We urge you to buy a sample pack to test out any products before making a larger order. Our sample packs always reflect the inventory that is in production at that time.
Return/Replacement Terms
1oz – 4oz
No more than 25% of the product may be missing when the product is sent back.
8oz – 1kg
No more than 10% of the product may be missing for return to be accepted
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